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Efficiency

Create time

Errors and unnecessary work are prevented with Diamond Online forms. You create time and at the same time speed up daily activities. As a result, the focus will be on work with added value for your organization and not on unnecessary work that can easily be digitized.

Make use of external data

Avoid unnecessary typing

With the data connector Diamond can be linked by your employees to existing databases, web services and APIs and Excel files. The data entered by your customer can be checked and stored directly in your applications and databases. Incorrect or incomplete information is immediately noticed. This saves unnecessary work and prevents mistakes.

Transform data 

Eliminate manual corrections

Phone numbers, zip codes or names. Everyone has their own preference for their spelling. While you would like to process this data uniformly. Diamond lets your relations fill in their details as they are used to, while you receive them in the desired format. For example, 2333vr is automatically converted to 2333 VR where the street name and city are immediately retrieved. This is kind to your relationship, saves you error corrections and increases data quality. Without having to train or instruct employees for this.

The possibilities to connect to external sources to retrieve or write data are very extensive. Immediately store data in your own systems once the form has been submitted. You set yourself when data actions should be performed. Retrieved data can be used to fill in fields and can be placed in different text fields via merge fields.
Diamond offers extensive version management in which all changes in a form are tracked over time. You have an overview of the changes and can make changes in a published form. And hereby all answers about all versions will be merged for you. When you make changes to a published form, the version number of the form is automatically updated. The change is linked to the person who made the change.
Diamond offers a wide variety of export options. Besides the standard export of all entered data to XLS, CSV, PDF or Word, you can filter responses by date, status or specific entered data. And you can export responses directly in a vertical layout. In addition, you can set up a connection to write entered data to your back-end system.
When inviting relations, immediately set the correct reminders to remind them to fill in the form. Diamond offers the option to set reminders for a number of days, weeks, months, or a specific date. Or to make memories repetitive.
Easily set standard input controls such as mandatory entry, maximum number of options and minimum and maximum values. Or define more advanced checks such as specifying the date range and creating your own validations via regular expressions. You can also add your own masks for special formats.
Dependencies allow you to intelligently guide your relations through the form. An answer to a question can make another question or part of the form no longer relevant. Depending on the answers given, you can show or hide questions (sets), skip sections and pages. Due to the flexible set-up, almost every conceivable dependence can be realized. Also the outcome of a calculation or a combination of answers.
After completing a form, you can set up the routing to your relations or employees in an intelligent way. Make the actions to be performed dependent on the answers given to the questions and use the answers as parameters in e-mail and document texts.
Instantly transform entered data into the correct format for your organization when leaving a form field. Various pre-set transformations for Dutch postcode and (inter) national telephone numbers are available as standard. In addition, you can add your own defined transformations.
Set rules in advance to automatically escalate when the criteria defined are met. You can define criteria for the escalation yourself and set the escalation actions what happens next.

Workflow set up

Perfect process handling

Information entered by your relation is often relevant for several departments within your organization and is handled via fixed procedures. It is important for all departments involved that they have the same information and insight into the current status of the transaction. Diamond offers the possibility to set up your own workflow to automatically or manually run the entered data through various checks. So that the exchange of information runs efficiently, data can be found quickly and your employees perform the right tasks at the right time.

Smart forms

Minimise follow-up calls

Do you waste a lot of time with missing or incorrectly completed forms? Because of the many types of input fields, the possibility to fill in data in advance, the enforcement of choices and very extensive automatic correction options, your organization will receive perfectly completed forms with Diamond. This way you avoid calling after missing or incorrectly entered data.

And prevent missing forms by setting reminders to relations who have not yet completed the form. Possibly combined with an automatic escalation within your organization.

Change live forms

Optimize while you work

We all know it: Your form has already been completed a number of times and then it appears that you still want to add an extra question to a form. With Diamond that is no problem. You can make changes to an existing form that is already online without hassle. Diamond automatically merges the answers from different versions when exporting.