Make your organization work more efficiently

Make use of external data

Avoid unnecessary typing

With the data connector Diamond can be linked by your employees to existing databases, web services and APIs and Excel files. The data entered by your customer will be autocorrected, checked and stored directly in your applications and databases. Incorrect or incomplete information is immediately noticed. This saves unnecessary work and prevents mistakes.

Transform data 

Eliminate manual corrections

Phone numbers, zip codes or names. Everyone has their own spelling preference . But as an organisation you want to process this data uniformly.

Diamond helps and lets your relations fill in their data as they are used to, while you receive them in the desired format. For example, 2333vr is automatically converted to 2333 VR and the street name and city are immediately retrieved. This is friendly to your relationship, saves you error corrections and increases data quality. Without having to train or instruct employees.

Workflow set up

Perfect process handling

Information entered by your relations is often relevant for several departments within your organization and is handled via fixed procedures. It is important for all departments involved that they have the same information and insight into the current status of a transaction. Diamond offers the possibility to set up your own workflow to automatically and manually run the entered data through various checks. So that the exchange of information runs efficiently, data can be found quickly, and your employees perform the right tasks at the right time.

Smart forms

Minimise follow-up calls

Do you waste a lot of time with not yet completed or incorrectly completed forms? Not with Diamond forms; because of the many types of input fields, the possibility to fill in data in advance, the enforcement of choices and very extensive automatic correction options, your organization will receive perfectly completed forms. This way you avoid calling after missing or incorrectly entered data. And prevent missing forms by setting reminders to relations who have not yet completed the form. Possibly combined with an automatic escalation within your organization.

Change live forms

Optimize while you work

We all know it: Your form has already been completed a number of times and then you still want to add an extra question. With Diamond this is no problem. You can make changes to an existing form that is already online and has responses. Diamond automatically merges the answers from different versions when exporting and while presenting the data.