Efficient online registration process for medical specialists at GGD Haaglanden

Problem

Facilitate labor-intensive process

GGD Haaglanden monitors, protects and promotes public health in nine municipalities in the Haaglanden region. To promote the expertise of its own professionals, GGD Haaglanden regularly organizes meetings in which current affairs, professional developments and new working methods are discussed.

Professionals wishing to attend a meeting must register in advance. An online registration form that had to be processed completely manually was used for this. This method was labor-intensive and did not meet the wishes of GGD Haaglanden.

Solution

Complete process handling with online forms

With Diamond, a single process has now been set up with one central registration form in which the healthcare professional can register for all upcoming meetings. A few days before the actual meeting, the participants will receive a personal form with the request for final confirmation. Their details have already been entered. Professionals who have not registered and still want to participate at the last minute can still register by scanning a QR code that refers to the registration form.

Features

The following functionalities were the deciding factor for GGD Haaglanden to start using Diamond

Flexible email templates

Diamond offers extensive options to define your own email templates for (expired) invitations, reminders, confirmations, and notifications. You can use all contact details along with the information entered to create personalized email templates. Use the handy merge fields to respond with one template on behalf of different sites.

Automated email sending

Make sure that the forms end up exactly in the right place after filling in and ensure that follow-up is (possibly) arranged differently.

Define your own document templates

With Diamond, you can merge entered data with a document template into a Word or PDF document. Add your own document template, or start with one of the available basic templates and personalize it as desired. You can also add advanced functionality, such as conditional tables, to your document template yourself.

Extensive document generator

With the document generator, you can create all the templates you need for professional communication with your relations. The possibilities are endless. Use your own Word documents as a style template or download and personalize the available basic template. Define the references to questions and entered values to merge entered data into Word and PDF documents that are sent to your relation immediately after completing a form. In addition to the standard options, Diamond offers advanced functionality such as conditional tables. Or you can even add the generated documents as a parameter to a web service.

Hosting at a certified Dutch data center

Diamond is hosted at a data center in the Netherlands. This data center serves an excellent backbone connection and meets ISO 9001, 14001, 27001 and ISAE 3000 / SOC2 Type 1 certifications.

Expert (process) advice

Diamond's experienced consultants are always willing to support you with information analysis or process design. They think along with you, for example about how to organize your processes more efficiently. Their motto is: it can always be better and above all easier. They help you create space for what really matters: the growth of your own organization.

Integrated contact management

With the integrated contact management tool, you can add contacts and send them invitations for personal forms in their preferred language. In addition, after completing a form, a new contact can be created in addition to the response. You can then approach this new relationship with personal invitations, in his preferred language, with pre-entered data.

Implementation

Short process analysis

To gain a good insight into both the desired process and the requirements and wishes of the GGD Haaglanden, a short analysis was started. This showed that the use of Diamond supports both the easy self-publishing of online forms, as well as handling the attendance list after the meeting.

Implementation

Automatically generated personal certificate

GGD Haaglanden exports the attendance list for each meeting so that those present during the meeting can immediately confirm their presence. After the meeting, GGD Haaglanden processes the participants’ presence in Diamond and the participants immediately receive a personal certificate generated by Diamond via email. All in the house style of GGD Haaglanden.

Implementation

Automatic evaluation

Using Diamond’s flexible mail templates and the pre-set send option, the participants automatically receive a personal invitation to fill out an evaluation form about the meeting they attended.

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